Support is available 24 hours a day, seven days a week. This page covers how to reach it and how to get your issue resolved on the first reply.
How to get in touch
- Log in and open the support section of your account.
- Open a ticket describing what you need.
- Include the relevant details (see below).
- Support responds — around the clock, including weekends.
What to include
The difference between a one-reply resolution and a back-and-forth is almost always the detail in the first message.
| If your question is about | Include |
|---|---|
| A withdrawal | The request time and the receiving address |
| A deposit | The network used and the transaction reference |
| Verification | Which step you are on and what the account is showing |
| A trade | The market, the expiry and roughly when you placed it |
Screenshots help more than descriptions. If something looks wrong on screen, a picture of it usually resolves the question immediately.
What support can help with
- Account questions — access, settings, verification.
- Payments — deposits, withdrawals, and where a specific request has got to.
- Platform issues — anything not behaving as you expect.
- Bonuses and rewards — terms, progress and claims.
Before you write in
A good number of questions are already answered here — how to withdraw, how to deposit, and verification between them cover the most common ones. If yours is not there, open a ticket; that is what support is for.